General enquiries
You can contact our Trust Headquarters reception via telephone on: 01244 397397.
Contact details for services and departments can be found via our services pages.
NHS Cheshire and Merseyside Integrated Care Board
Web: www.cheshireandmerseyside.nhs.uk
Tel: 0800 132 996
Email: enquiries
Post: Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA11QY.
The Parliamentary and Health Service Ombudsman
Web: www.
Tel: Complaints Helpline 0345 015 4033 – open between 8.30am— 5:30pm, Monday to Friday
Email: phso.
Fax: 0300 061 4000
You can also contact the Care Quality Commission (CQC) about your experience of our services, although they cannot investigate individual complaints. Information about the CQC can be found at www.
Please note this contact is for media information, including requests for filming, regarding Cheshire and Wirral Partnership NHS Foundation Trust. If you wish to get in contact with the press office or follow up on any press releases, news articles or if you need details on events please contact the:
Communications, Marketing and Engagement team
Email: cwp.
Tel: 01244 397397
Address:
Communications, Marketing and Engagement Team
Cheshire and Wirral Partnership NHS Foundation Trust
Trust Headquarters Redesmere
Countess of Chester Health Park
Liverpool Road
Chester
CH2 1BQ
If your enquiry is outside of office hours (9am-5pm Monday to Friday, and bank holidays) urgent media enquiries should be directed to the CWP on-call executive via the switchboard: 01244 365000.
Follow us on Facebook, X, Instagram and LinkedIn.
Countess of Chester Hospital contact information
If you would like to contact the Communications team at the Countess of Chester Hospital, please phone 01244 362116 or email countess.
We use our social channels to communicate clearly and quickly to people interested in our work - Facebook, Instagram, LinkedIn, YouTube and X. Our channels are information feeds for Cheshire and Wirral Partnership NHS Foundation Trust (CWP). If you need immediate help or support, please visit the 'I need urgent help' page on our website.
Following
CWP’s decision to follow a particular user does not imply endorsement of any kind. We follow accounts we believe are relevant to our work. This could include following the accounts of companies and other commercial enterprises (and/or their employees) who comment on issues related to CWP.
Comments and questions
We welcome your comments and feedback however we may not respond if your message contains:
- personal attacks, bullying or derogatory references to CWP staff and/or departments
- offensive language about the work of the organisation or its employees
- hate speech, profanity, obscenity or vulgarity
- off-topic comments and questions
- spam or any other comments posted with the intention of marketing products or for other commercial or promotional purposes
- unacceptable images
- intellectual property infringement or copyright abuse
- medically unsafe or scientifically unsound claims or practice
- vexatious or repeated comments/questions
Please note that comments and replies posted on any of our channels - which are not posted by CWP - do not necessarily represent our views. We take care to ensure any information we share – such as a retweet – comes from credible sources. However, we do not necessarily support or endorse all content on any feeds or websites mentioned on our social media channels.
Reposts and shares
Posts we repost or share do not imply endorsement on the part of CWP. We may repost news, links and personal observations we believe are relevant to the work we do.
Replies and direct messages
We will read all replies, comments and direct messages sent to us and, when possible, will respond to them.
Receiving a response from CWP
CWP’s feeds are monitored between the hours of 9am and 5pm from Monday to Friday (excluding bank holidays). In order to provide a more detailed response, we may direct queries to cwp.